Q: After I purchase the hosting, how long will it be before my account is activated?
A: Once you purchase a web hosting plan, your account is activated within a few hours. Sometimes, depending on individual cases, it might differ if our system detects possibility of fraud or scam. In such cases, it might take longer because we will investigate the matter for additional verification purposes. For example, if the IP address does not match billing location, phone number does not match IP location or there are issues with billing address.
Q: What are the payment modes accepted by DNSBD?
A: We accept Bank Deposit, PayPal payments and cash receive from our Local office.
Q: Where is your and data center?
A: Our servers are located in 2 Geo-graphical locations. Dallas, TX, United States and Los Angeles, California, United States. We have a team of technicians and experts who handle the servers and manage the website round the year.
Q: Customer Support Time Operation?
A: Our Live chat, Email and Phone Support is available 24 hours a day, 7 days a week.
Q: Which types of Services you do you offer?
A: We do provide different type of online solutions. Services are below:
• Web Hosting Service
• Shared Web Hosting
• Reseller Web Hosting
• Instant Domain Registration
• Website Design
Details of these are mentioned in the website menu. If you have further queries, contact our customer support for assistance. They will also be willing to help you gauge the right plan for you.
Q: How the various DEMO ‘S can be viewed?
A: The DEMO for CPANEL, WHM, can be viewed after login your cPanel or WHM control panel.
Q: How can I change my NAME SERVER to point to DNSBD.COM?
A: You need to upgrade domain DNS name server to point to DNSBD.COM, server. If you require support, email us at support@dnsbd.com.
Q: How can I upload my website to my hosting?
A: There are 2 ways for uploading the website:
1. By using FTP: You can download FREE FTP Program from our download page
2. By using File Manager inside CPANEL
Q: How do I determine NAMESERVER changes?
A: Visit www.domaintools.com/yourdomain.com and view the current NAMESERVER.
Q: I already own a domain name and I want to host it. What do I do?
A: Firstly : First, you need to search for a hosting plan suitable for you and the kind of website you plan to host. We recommend cheap hosting plans for most websites as it is the best hosting option available http://dnsbd.com/webhosting/linux-web-hosting/.
Secondly, Next, change your NameServer to point to us. The details of name server will be emailed to you or you can verify it from our customer support section.
Our NAMESERVER are:
DNS1.DNSBD.COM , DNS2.DNSBD.COM
DNS3.DNSBD.COM , DNS4.DNSBD.COM
DNS5.DNSBD.COM , DNS6.DNSBD.COM
Q: Can I transfer my domain to your company?
A: YES, we do accept domain transfer, but you also can simply point your domain to us, by changing the NAMESERVER
Q: I have deleted .htaccess. How can I verify that the server name has been changed?
A: If you have not modified .htaccess, it will not affect the hosting. In case you want to add it again, open the .txt file and save it as .htaccess.
Q: If I’ve purchased a hosting package and received confirmation email, how long before I receive my FTP or CPANEL information?
A: When you receive a confirmation email, it does not mean that the order is activated and complete. Sometimes, our email with the subject – Hosting new account information – automatically is filtered into client Spam older, so please check to make sure that the email is not deleted automatically OR check your spam box.
Q: What is the next step after purchasing hosting?
A: The next step after purchase of hosting plan is to change the NAME SERVER of your domain, so it will point to DNSBD. The NAME SERVER information will be emailed to you or if you prefer, you may verify it from our customer support.
Q: Can gambling, warez and adult sites be hosted?
A: We do not host adult websites. You will be required to contact our customer support and tell them about the website, submit samples and wait for their approval.
Q: Do you support php extension like imagick, zend optimizer, curl, fsockopen, ffmpeg, lame mp3, suPHP, frontpage extension and others?
A: Such options will be provided according the plan that you choose for web hosting. We encourage you to check the details of your hosting plan and review the ‘programming and library features column for clarification.
Q: Can my hosting be upgraded or downgraded from the existing plan?
A: We provide options to upgrade hosting to a higher plan. As of now, there are no options available to downgrade an existing plan.
Q: What is the email login link?
A: The link for email login is: www.domain.com/webmail
Q: Do you provide Unlimited Bandwidth and Space?
A: NO, we do not offer Unlimited Bandwidth and Space, as long as you do not use more than 10% of the resources.
Q: Can I upload files that are more than 5 MB?
A: 10 MB is the maximum limit of files we provide, which is much more than the regular range of 2-4 MB that other web hosting companies give.
Q: Do you support all versions of PHP?
A: No, we support only PHP5 (latest version).
Q: Do you have Shell access for shared hosting / reseller hosting?
A: NO.
Q: Do you support reverse IP?
A: Yes
Q: Do you support RPG base game script?
A: No.
Q: Do you offer bullet proof hosting or proxy hosting?
A: No
Q: How secure is your hosting?
A: 1. Sonar Scanners are included in our setup, which detect any malicious attack and virus on our servers.
2. We have PCI complaint, which checks our server for security provided by trust-guard
3. We also have SSL support. If you need SSL with your web hosting you can contact with our sales department.
Q: Are e-commerce websites supported by your network?
A: Yes
Q: Can I use my own NAMESERVER?
A: Yes. We recommend that you add an additional cost of Tk.3500 per year (in case your plan does not include a free IP). If the plan includes a free IP, the cost will be only Tk.2000 per year, which is automatically added to the total cost.
Q: What is your backup strategy?
A: We use Load Balancing technique. Our server includes Raid 10 and we take daily backup to remote location.
Q: How can I restore data (backup) if it is accidentally deleted?
A: We do offer free backup restoration. There is no extra additional charge for that.
Q:I am using too much bandwidth! Is there anyway for me to make it lesser?
A: Yes, it is possible to reduce the amount of bandwidth by optimizing graphics on your site and analyzing the HTML coding. Make use of relative paths, so images are not downloaded more than once. Delete extra spaces and while linking, use relative paths. Also, check if your web host has mod_gzip installed. Optimize your page and your site will be better and faster.
Q: How do I register a domain name?
A: Find your domain to check the availability. You can visit http://dnsbd.com/domains/domain-registration/. Once you confirm that it is available, you can continue to purchase.
Q: What is domain parking?
A: Domain parking allows you to purchase a domain to reserve the name or space for the future. By default, the page will be displayed with a message of ‘Under construction’ or ‘Coming soon’ page.
Q: What are subdomains?
A: Subdomains are extensions of your domain. Subdomains can be treated as separate websites from the main domain. They usually have an extension of the main domain name, pointing to a subdirectory of the website.
Q: What is uptime? What is the uptime of DNSBD.COM?
A: Uptime is the percentage amount of time that your website is up and working. The ideal uptime would be 100%, but practically we know that things can always go wrong, most web hosts offer 99.9% uptime guarantee. This usually means that if your website is not accessible for more than 43 minutes in a month, you will be reimbursed, depending on specified terms of service. Uptime guarantee by DNSBD is 99.99%.
Q: What is the difference between UNIX hosting and Windows hosting?
A: Web hosting depends on the operating system that best suits your needs. For Microsoft products like MS Access, VBScript, or ASP, Windows hosting works better. In case you prefer IIS and do not have time to figure out UNIX, you should opt for Windows. However, you do not need Windows hosting, only because you use Windows at home. Linux is a more commonly used among web hosts because it is more reliable and free. This makes it instantly cheaper than Windows. Never underestimate Linux because its free, it is as good OS and even better in many cases than Windows.
Q: Why would I need a dedicated IP?
A: Most websites do not require a dedicated IP, but for those who want to have anonymous FTP or website that uses SSL, dedicated IP would be the best option.
Q: What is MySQL, MS SQL etc.?
A: These are database systems that help organize data. Check with your host to review the systems provided by them.
Q: Will there be any chances of forced advertising on my site – things like banner ads or popup ads?
A: No. Since you are paying for the space provided, the website will be yours and only you will be allowed to authorize ads and popups.
Q: What is the upload limit?
A: The upload limit via php script to server is 5MB
The upload limit using FTP is unlimited
